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美國伯騰BioTek Instruments     
美國著名的Bio-TeK(原寶特)公司是一家專門提供高性能生物分析系統(tǒng)的廠家。其主要產(chǎn)品是各酶標(biāo)儀、微孔板檢測儀，主要應(yīng)用在藥物篩選、臨床診斷、基因和蛋白研究等生命科學(xué)和醫(yī)學(xué)研究領(lǐng)域。在北京建有辦事處，中文名稱為：美國伯騰儀器有限公司
BioTek Instruments, Inc. 是微孔板儀器和軟件研發(fā)、生產(chǎn)及銷售領(lǐng)域的全球領(lǐng)先企業(yè)。BioTek 公司創(chuàng)立于 1968 年，創(chuàng)始人是佛蒙特大學(xué)醫(yī)學(xué)院的生理學(xué)家 Norman Alpert 博士。憑借對醫(yī)院安全與質(zhì)量保證用測試設(shè)備解決方案市場的全心投入，BioTek 的生物醫(yī)學(xué)部門逐漸成長為該領(lǐng)域最大、最成功的公司之一。抱著向新興生命科學(xué)市場進(jìn)軍并充分利用非同位素免疫測定的使用日益廣泛這一契機(jī)的美好愿望，BioTek 進(jìn)入了微孔板儀器市場，并于 1981 年推出了自己的第一款微孔板酶標(biāo)儀。從那以后，BioTek 逐漸發(fā)展成為以微孔板為基礎(chǔ)、旨在提高醫(yī)療、制藥、農(nóng)業(yè)和研究等領(lǐng)域客戶生產(chǎn)效率的解決方案市場的全球領(lǐng)先者之一。自生物醫(yī)學(xué)部門于 2002 年被出售之后，BioTek 目前的業(yè)務(wù)已完全集中在微孔板儀器、自動化和軟件領(lǐng)域，并繼續(xù)保持為一家私有家族企業(yè)。總裁兼首席執(zhí)行官 Briar Alpert 和業(yè)務(wù)發(fā)展副總裁 Adam Alpert（照片見右）對于他們能保持父親一手打造成型的企業(yè)文化，并繼續(xù)提供可促進(jìn)生命科學(xué)研究的世界頂級儀器和解決方案而倍感自豪。

獲得更好的響應(yīng)
打造世界最頂級的微孔板儀器及軟件是令 BioTek 脫穎而出的唯一優(yōu)勢。為清除科學(xué)發(fā)現(xiàn)過程中的障礙，我們將創(chuàng)新性的開發(fā)流程與在客戶服務(wù)方面毫不動搖的全心投入融為一體。BioTek 承諾將不斷超越您的期望，在我們業(yè)務(wù)中的每個環(huán)節(jié)都做到盡善盡美。因此不論與我們的哪位團(tuán)隊成員聯(lián)系，您都將“獲得更好的響應(yīng)”。

更好的產(chǎn)品設(shè)計
我們的多職能項目團(tuán)隊具有淵博杰出的專業(yè)知識儲備，包括在分子生物學(xué)、生物化學(xué)、機(jī)械學(xué)、電學(xué)、光學(xué)、微流學(xué)、軟件、系統(tǒng)、服務(wù)和制造技術(shù)等領(lǐng)域的專家級知識。今天的各種新產(chǎn)品創(chuàng)新是我們整個員工團(tuán)隊認(rèn)真聽取并響應(yīng)客戶需求的結(jié)果。此外，我們還非常關(guān)注技術(shù)發(fā)展和新應(yīng)用的趨勢，以確保在設(shè)計新產(chǎn)品和改善現(xiàn)有產(chǎn)品時能具有全新的視角。正是通過這些措施，我們得以持續(xù)不斷地以合理的價格向客戶提供更高效的性能和更好的靈活性。

更好的客戶服務(wù)
從客戶的角度而言，我們的服務(wù)和支持（不論是售前還是售后）具有與我們儀器的質(zhì)量和性能同等的重要性。我們不僅在盡力實(shí)現(xiàn)這一頂級服務(wù)標(biāo)準(zhǔn)，而且還會對其進(jìn)行量化評估。我們委托一家獨(dú)立機(jī)構(gòu)按月隨機(jī)抽取并調(diào)查一組客戶和一組潛在客戶。這些調(diào)查將量化評估我們在售前和售后客戶支持方面的表現(xiàn)。BioTek 每個月達(dá)到或超越兩個組期望的比例均高達(dá) 95% 以上。

更好的質(zhì)量控制
我們的員工竭誠致力于確保提供高質(zhì)量的產(chǎn)品和服務(wù)。我們持之以恒的改善流程措施包括向客戶征詢關(guān)于質(zhì)量和產(chǎn)品功能的反饋意見，然后在產(chǎn)品的設(shè)計、驗(yàn)證、生產(chǎn)和測試中確保產(chǎn)品的性能和可靠性，作為我們 ISO 9001 質(zhì)量體系認(rèn)證的一部分。這一程序?qū)⒋_保我們所提供產(chǎn)品和服務(wù)的各個環(huán)節(jié)都將經(jīng)過獨(dú)立的審查監(jiān)督。

產(chǎn)品從設(shè)計階段開始一直到最終測試，將始終遵從各種美國標(biāo)準(zhǔn)和國際要求。

所有產(chǎn)品均直接或間接地獲得美國國家標(biāo)準(zhǔn)與技術(shù)協(xié)會 (NIST) 的認(rèn)可，并獲美國食品藥品管理局 (FDA) 的認(rèn)證（如適用）。
所有產(chǎn)品均已按保險商實(shí)驗(yàn)室 (UL)、加拿大標(biāo)準(zhǔn)協(xié)會 (CSA) 和國際電工委員會 (IEC) 的標(biāo)準(zhǔn)進(jìn)行型式測試，可確保操作安全。且大多數(shù)產(chǎn)品都因成功通過這些測試和持續(xù)進(jìn)行的現(xiàn)場監(jiān)控而獲得了 TUV 標(biāo)簽。
為通過嚴(yán)格的電磁兼容性 (EMC) 以確保產(chǎn)品不會與其他設(shè)備產(chǎn)生干擾，并能在客戶現(xiàn)場可靠運(yùn)行，我們還新增和修改了一些設(shè)計。產(chǎn)品上的 CE 標(biāo)簽將保證這項測試已成功通過。
軟件的設(shè)計、測試和文檔均遵從 FDA 和 ISO 的指導(dǎo)準(zhǔn)則。
在生產(chǎn)階段，多職能團(tuán)隊將確保所有產(chǎn)品在每個生產(chǎn)階段都能獲得持續(xù)不斷的充分支持。而創(chuàng)新的拉動系統(tǒng)技術(shù)和物料管理系統(tǒng)則將縮短從訂貨到交貨的時間并最大程度地壓縮不必要的開支。

BioTek通過ISO9001/ISO13485認(rèn)證，是FDA注冊的醫(yī)療器械生產(chǎn)廠商，其產(chǎn)品通過歐盟IVD（In Vitro Diagnositic Directive）認(rèn)證。BioTek還提供IQ/OQ/PQ認(rèn)證及FDA CFR21 PartⅡ tools，滿足嚴(yán)格的質(zhì)控要求。點(diǎn)擊詳細(xì)了解更多有關(guān)BioTek的 質(zhì)量認(rèn)證.

更廣泛的業(yè)務(wù)網(wǎng)絡(luò)
BioTek 總部位于美國佛蒙特州，可提供全球銷售、服務(wù)和分銷商支持。我們在德國 Bad Friedrichshall 的子公司和協(xié)調(diào)中心可為我們的歐洲分銷商提供營銷、服務(wù)和技術(shù)支持，并安排技術(shù)和應(yīng)用專業(yè)人員與我們的分銷渠道緊密合作。BioTek 已在中國、新加坡、印度、法國和英國建立起直接支持機(jī)構(gòu)，并將繼續(xù)向其他全球市場擴(kuò)展直接支持機(jī)構(gòu)的覆蓋范圍。我們將繼續(xù)投資以確保我們在全球各地的儀器都能獲得同等水平的服務(wù)。

在超一流的客戶服務(wù)、技術(shù)支持中心、科學(xué)應(yīng)用團(tuán)隊和精通專業(yè)知識的銷售團(tuán)隊的支持下，我們公司上下對質(zhì)量和價值的承諾就意味著您的流程將快速、高效而成功。從加快藥物開發(fā)、促進(jìn)基因組學(xué)和蛋白質(zhì)組學(xué)的發(fā)展到生命科學(xué)研究和臨床診斷，BioTek 都能幫助您獲得更好的響應(yīng)。

BioTek Instruments, Inc. is a global leader in the development, manufacture and sale of microplate instrumentation and software. The company's origins date back to 1968, when Dr. Norman Alpert, a physiologist at the University of Vermont Medical College, founded BioTek. Dedicated to providing test equipment solutions for the hospital safety and quality assurance markets, BioTek's Biomedical Division grew to become one of the largest and most successful companies in the field. Looking to expand into a growing Life Science market and capitalize on the increasing popularity of non-isotopic immunoassays, BioTek entered the microplate instrument arena, and in 1981 introduced its first microplate reader. Since then, BioTek has emerged as a global leader in microplate-based solutions that increase the productivity for customers engaged in healthcare, pharmaceutical, agricultural and research applications. With the sale of the Biomedical Division in 2002, BioTek today is completely focused on microplate instrumentation, automation and software and continues to be a privately held, family-run organization. Briar Alpert, President & CEO, and Adam Alpert, VP of Business Development, (pictured at right) take pride in maintaining the corporate culture their father inspired and providing world-class instruments and solutions that help accelerate life science research. Click here to see a BioTek History Timeline from 1981 to present.

Get a Better Reaction
Creating the world's finest microplate instrumentation and software is only part of what makes BioTek unique. We combine an innovative development process with unwavering dedication to customer service to help eliminate roadblocks in the scientific discovery process. BioTek promises to consistently exceed your expectations and is committed to achieving excellence in every facet of our business. When you contact a member of our team, you will Get a Better Reaction.

Better Product Design
Our multi-functional Project Teams have a remarkable in-house knowledge base including expertise in molecular biology, biochemistry, mechanics, electronics, optics, micro-fluidics, software, systems, service, and manufacturing technology. Today's new product innovations are a result of our entire staff listening and reacting to the needs of our customers. We also pay careful attention to trends in evolving technology and new applications to provide a fresh perspective when designing new products and enhancements. By doing so, we consistently deliver more performance and flexibility to our customers – at a reasonable price.

Better Customer Service
Customers cite our service and support, both pre- and post-sale, to be equally as important as the quality and performance of our instrumentation. Not only do we strive for this premier level of service, but we also measure it. Each month we commission an independent organization to randomly select and query a group of customers and potential customers. These surveys measure our performance in both pre-sale and post-sale customer support. Each month, BioTek continues to meet or exceed the expectations of both groups by more than 95%!

Better Quality Control
Our employees are committed to maintaining the high quality of our products and services. Our continual improvement process includes soliciting customer input on quality and product features, and then designing, validating, manufacturing, and testing products to ensure performance and reliability as part of our ISO 9001 Quality System registration. This program guarantees independent audits of all aspects of products and services that we offer.

Product compliance to U.S. and International requirements is necessary from the design stage to final test.

Products are directly or indirectly measurement traceable to the U.S. National Institute of Standards and Technology (NIST) and listed with the U.S. Food and Drug Administration (FDA) when appropriate.
Product designs are type tested to ensure safe operation per Underwriters Laboratory (UL), Canadian Standards Association (CSA), and International Electrotechnical Commission (IEC) standards. Most bear the TUV Mark for safety based on these tests and ongoing plant surveillance.
New and modified designs are subject to stringent Electromagnetic Compatibility (EMC) testing to ensure products will not interfere with other equipment, and can be expected to run reliably in customers' facilities. The CE Mark on products guarantees this testing was successfully conducted.
Software is designed, tested, and documented in compliance with FDA and ISO guidelines.
Manufacturing uses multi-functional teams to ensure continuous and adequate support for each product type at each manufacturing phase. Innovative pull system techniques and materials management systems are utilized to reduce lead times and minimize unnecessary costs.

BioTek is ISO9001/ISO13485 Certified, an FDA Registered Medical Device Manufacturer, and has appropriate products in compliance with the EU In Vitro Diagnostic Directive (IVDD). Our quality extends to your laboratory as well. BioTek offers optional validation (IQ/OQ/PQ) and FDA 21CFR Part 11 tools to ensure regulatory compliance. Learn more about BioTek's Quality Commitment here.

Better Reach
BioTek is headquartered in Vermont, USA with global sales, service and distribution support. Our German-based subsidiary and Coordination Center, located in Bad Friedrichshall, provides marketing, service and technical support for our European distribution, along with local technical and application specialists that work in partnership with our distribution channels. BioTek has established direct offices in China, Singapore, India, France, the UK and Switzerland and continues to expand direct support in other global markets. We are continually investing to guarantee the same level of service for our instrumentation worldwide.

Our company-wide commitment to quality and value - which is backed by superior customer service, technical support centers, scientific application groups and a deeply knowledgeable sales force - means your processes will be rapid, efficient and successful. From facilitating the drug discovery process to advancing life science research and clinical diagnostics, BioTek helps you Get a Better Reaction.